MUSCAT – Al Jenaibi International Automobiles (AJIA), the official importer of BMW Group vehicles in Oman has introduced CitNOW, a brand-new digital video sharing platform.
Each car at AJIA’s workshop is closely analysed by a team of specialists. Upon inspection, each customer will now receive clear video updates through the CitNOW app directly to their mobile phone. Real-time feedback from BMW experts will also be shared, alongside service recommendations. Utilising this user-friendly app, clients can also expect a traffic light system health check of their vehicle with the ability to automatically approve, decline, or discuss the next steps using the very same link.
The application has been tailored specifically for customers seeking ease and convenience on the aftersales care of their BMW or MINI, allowing clients to view their cars from the comfort of their own homes. Potential car buyers will also have the chance to examine the condition of a BMW Premium Selection vehicle or MINI NEXT model before purchase.
Johnny Oommen, CEO of Al Jenaibi International Automobiles, said, “As we push further into this digital era, it is essential for Al Jenaibi International Automobiles to stay abreast of the latest breakthroughs in automotive technology. The introduction of CitNOW underlines this belief, allowing us to create a hassle-free experience for our valued customers.”
“This technology will completely automate a portion of our sales and aftersales processes, providing our clients with a comprehensive technical overview of their vehicle’s condition, emphasising transparency and minimising any communication gaps. As our world continues to change, we must ensure we are cognizant of customer’s demands. Introducing this innovative service is a direct reflection of our commitment, to adapt quickly and effectively to the unprecedented times” Johnny Oommen added
For more information, please call 800-50008 or visit, https://www.bmw-oman.com