MUSCAT – Bank Muscat has reminded its customers about the large number of innovative and enhanced features available on its digital banking channels, especially Mobile and Internet banking. These include single-click-facility charity contributions like Zakat and Sadaqah and also for Eidiya (Eid gift) transfers.
Customers can download the latest version of the Bank Muscat Mobile Banking app from Apple App Store, Google Play or Huawei AppGallery. These features will be particularly useful for bank customers to share the joy of the Holy Month of Ramadhan and Eid Al Fitr.
Speaking on the occasion, Abdullah Hamood Al Jufaili, Assistant General Manager, Digital Banking, Bank Muscat, said: “We are delighted to provide innovative and enhanced digital banking services through mBanking and Internet Banking. The bank always adopts a strategy and culture of innovation to enhance the experience of its customers. Our valued customers can especially use the highly-secure mBanking app for Zakat, Sadaqah and Eidiyah to enjoy a customer centric banking experience.
Customers can transfer Zakat and Sadaqah easily through the app. All transactions are made in Omani Rials and the amount will be debited from the account chosen by the customer. It must be noted that the customer will receive SMS notifications for the amounts transferred to each beneficiary, and the process of making donations is highly intuitive thanks to the state-of-the-art technology used in the Mobile Banking application.
Personal Banking customers can also use the Mobile Banking app to make Eidiya transfers to as many as 10 beneficiary accounts at a single time. To use the feature, a customer simply needs to click on ‘Transfer > Eid Gift’ after logging in. The customer will be taken to a page with the options to ‘Initiate a Transfer’ and ‘Manage Your Groups’. The ‘Manage your Groups’ option allows the viewing / modification / deletion of all the groups created, while the ‘Add Groups’ option will allow new groups to be added. Group names and beneficiary details can be viewed under the details of each group. Customers can create multiple groups and select up to 10 beneficiaries in each group. The ‘Initiate Group Transfer’ feature allows the user to select a group of beneficiaries and transfer to all the accounts at a single time. Security is enhanced while adding names and conducting transactions by the necessity to enter an OTP.
Bank Muscat has always been distinguished by its deep understanding of customer needs and a strategy of continuous innovation in response to global trends and customer feedback. Today, customers use various digital options available to them through Mobile or Internet Banking for a number of transactions such as bill payments, mobile top-ups, payments within Bank Muscat and Oman and international transfers. The bank’s customer-centric vision and the adoption of global best practices have resulted in numerous accolades in the past including being recognized by Forbes Middle East as one of the “Top 100 Companies in the Middle East” and as one of the “Top 50 banks in the Region”.
The bank has also won a number of awards from prestigious international publications like Global Finance, Euromoney, The Banker and EMEA Finance for its different lines of business in the past. The bank also won the Best Consumer Digital Bank (Oman) and Best Corporate / Institutional Digital Bank (Oman) from Global Finance in 2021.
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