MUSCAT – Bank Muscat has introduced an enhanced KYC process, which is called now ‘Update Personal Details,’ through internet banking and mobile banking. The new process is fully automated and introduces a straight through processing (STP) system, which makes updating personal details seamless, instant and more efficient.
Customers can now enjoy a fully digital, hassle-free experience with fewer steps, fewer clicks and no ID scanning required, significantly reducing processing time; instant reminders when personal details are due for update within 30 days or have already expired; and instant notifications via SMS and email once the update is successfully processed.
To update the personal data on Mobile Banking, customers can log in their mBanking App > go to Requests > Update my information > Personal Details, then follow the on-screen instructions. The details to update include declaration, personal details, address details, and employment details. Then after verifying the details and entering the OTP sent through the registered mobile number, the customers personal details will be successfully updated in the Bank’s records. This addition is a key part of the Bank’s mBanking services, aimed at streamlining the customer experience. It highlights Bank Muscat’s commitment to updating Mobile Banking in line with the latest developments in the sector. The Bank remains dedicated to continuously enhancing its digital services to elevate customer satisfaction.
Update Personal Details is an important process that enables the Bank to verify and maintain customers’ identity, information and documents at all times to serve them better, enhance their banking experience and avoid any delays in their transactions. Bank Muscat is committed to provide innovative services that are in-line with the latest technological developments and customers’ current and future needs.
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