MUSCAT – In recognition of its customers and to strengthen engagement with them, Oman Oil Marketing Company (OOMCO) has launched Customer Service Week in the Sultanate, coinciding with the global Customer Service Week.
Throughout this week, the company’s executive management will visit service stations across various governorates to meet customers, listen to their feedback, and gather suggestions aimed at enhancing services provided at these stations. Moreover, from October 6-10, the team will distribute gifts to customers as a gesture of appreciation for their loyalty over the years. These direct interactions aim to leverage customer feedback to enhance the delivery of exceptional service to them.
Commenting on this, Khamis bin Nasser Al Shuaibi, General Manager of Shared Services at the company, said: “Celebrating Customer Service Week reflects our ongoing efforts to engage with our valued customers, who are the focus of everything we do. Therefore, we are constantly striving to enrich their experience, and we appreciate their trust in the services and products we offer them. This year, we are proud to celebrate Customer Care week for the first time in Saudi Arabia through OOMCO KSA.”
He added, “Customer satisfaction and the continual search for innovative solutions are crucial elements of any successful organization. Since its inception, we have enhanced the company’s position as a leading national brand that goes beyond fuel interests, always seeking to enrich its customers’ experience with innovative services.”
This annual event underscores Oman Oil Marketing Company’s commitment to providing its customers with professional, high-quality service, enhancing its position as an ideal partner for all motorists on the roads of the Sultanate through its network of 237 service stations. These integrated service stations allow customers to purchase high-quality fuel and lubricants, as well as various necessities from ‘Ahlain’ stores.
Customer Service Week is a global occasion dedicated to appreciating the importance of customer service and all those working in this field, with many of companies worldwide celebrating this event in innovative ways.
It’s worth noting that Oman Oil Marketing Company invests in the latest digital and technological solutions, focusing on strategic partnerships with leading brands in the food and beverage sector, and expanding into logistics services, all aimed at engaging with customers and enriching their experiences beyond expectations.
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